Terms
and Conditions
GENERAL
This document is an electronic record in terms of The Information
Technology Act, 2000 ( "IT Act") and rules thereunder, and is
published in accordance with the provisions of Rule 3 (1) under IT Act which
mandates for publishing of rules and regulations, privacy policy and terms of
use for access or usage of the Website. This electronic record is generated by
a computer system and does not require any physical or digital signatures.
The domain name www.swadeshimart.in ("Website") is an e-commerce
portal owned and operated by Pawan Arya. Swadeshi Mart is registered under the
laws of India at Mohila, Haryana , India
Your use / access of the Website, its related sites and hyperlinks, shall be
governed by the terms and conditions, policies, rules of Swadeshimart
("Terms") posted on the Website from time to time. These Terms
applies to all users (whether Registered user or Guest User) of the Website.
Please read the Terms and conditions very carefully before using the Website as
your use of the Website is subject to your acceptance of and compliance with
the Terms. If you do not agree or are not willing to be bound by the terms and
conditions of this User Agreement and any Rules and Policies of Swadeshimart,
please do not click on the " I Accept" button/check box and on the
"Continue" button or "Pay Now" button and do not subscribe
or seek to obtain access to or otherwise use the Website.
By subscribing to or using the website or any of our services through the
Website you agree that you have read, understood and are bound by the Terms,
Policies, directions of Swadeshimart regardless of how you subscribe to or use
the Website. This Agreement comes into effect upon your "Acceptance"
of these terms and conditions ("Terms") however Swadeshimart at its
sole discretion reserves its right not to accept a user from registering on the
Website without assigning any reason thereof.
DEFINITION
"Agreement" means the terms and conditions as detailed
herein including all schedules, appendices, annexures, Privacy Policy,
Disclaimer and will include the references to this Agreement as amended,
novated, supplemented, varied or replaced from time to time.
"You"/ "User" shall mean the end user accessing the
Website, its contents and using the services offered through the Website.
"Swadeshimart"/ "we"/ "us"/ "our" shall
mean Swadeshimart or its affiliates, franchisees, service providers, successors
and assigns "Site" means the online shopping platform owned and
operated by Swadeshimart Retail Ltd. ("www.Swadeshimartsmart.in"),
which provides a venue to the users of Swadeshimartsmart.in to buy the Products
listed on Site.
"Customer"/"Buyer" shall mean the person or any legal
entity who access the Website and places an order for and or purchases any
products /services against the invitation of offer for sale of products /
services on the Website.
"Acceptance" shall mean your affirmative action in clicking on
"check box and on the "continue button as provided on the
registration page or clicking on
"ËœPay Now" button while transacting as User or such other actions
that implies your acceptance.
"Product" shall mean the Products offered for sale on the website
from time to time
"Delivery" shall mean the physical delivery of goods under your order
placed with us
"Price" means the price communicated at the time of order and
confirmed by us(written confirmation from our side is must)
"Payment Facility" shall mean applicable mode of payments made
available to User from time to time.
"Content" means all text, graphics, user interfaces, visual
interfaces, photographs, trademarks, logos, sounds, music, artwork and computer
code collectively By impliedly or expressly accepting this User Agreement,
Policies and Terms, You also accept and agree to be bound by Rules, Policies
and Terms of Swadeshimart as provided from time to time in its Website and
corresponding hyperlinks.
PURCHASE
1)Â Â Â Â Â Â Â
Registration and Submission of personal details:
You can use the services offered by the Website as a "Registered
User". As part of the registration process on the Site, Swadeshimart may
collect certain personally identifiable information about you including first
and last name, email address, mobile phone number and contact details, Postal
code, Demographic profile (like your age, gender, occupation, education,
address etc.) and information about the pages on the site you visit/access, the
links you click on the site, the number of times you access the page and any
such browsing information.
As a Registered User, you are responsible for maintaining the confidentiality
of your user id and password. You are also responsible for maintaining the
confidentiality of your email id and mobile number and for any unauthorised
access to your mobile , tab, computer, computer system and computer network,
and you are responsible for all activities that occur under your user id and
password, email id and mobile number as the case may be. You agree to maintain
and promptly update all data provided by you and to keep it true, accurate,
current and complete. If you provide any information that is untrue,
inaccurate, not current or incomplete or we have reasonable grounds to suspect
that such information is untrue, inaccurate, not current or incomplete, or not
in accordance with the Terms, we have the right to indefinitely suspend or
terminate or block access of your user account with the Website and refuse to
provide you with access to the Website.
We will collect personally identifiable information about you only as part of a
voluntary registration process, on-line survey, or contest or any combination
thereof. Information can be used for future purposes.
2) User's Liability:
The User hereby affirms that the information provided by him / her is true,
correct and complete to the best of his / her knowledge and belief. The User
agrees and understands that he / she will be solely responsible in the event of
any inaccuracy or deviation therefrom at a later stage.
You agree to comply with all applicable laws in connection with your use of the
Website, and such further limitations as may be set forth in any written or
on-screen notice from us.
To register with & shop with Swadeshimart.in you must be eighteen years of
age or over. Our website is not directed to children under the age of 18. If we
become aware that a child and/ or customer is under the age of 18 and has
registered or using our Website, we are entitled to remove his or her account
from our system and cancel any order placed by him or her.
You agree and undertake not to reverse engineer, modify, copy, distribute,
transmit, display, perform, reproduce, publish, license, create derivative
works from, transfer, or sell any information or software obtained from the
Website. Reproduction, copying of the content for commercial or non-commercial
purposes and unwarranted modification of data and information within the
content of the Website is not permitted
You agree and undertake not to display, upload, modify, publish, transmit,
update or share any information that:
i. belongs to another person and to which you do not have any legal right
ii. is grossly harmful, harassing, blasphemous, defamatory, obscene,
pornographic, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or
gambling, or otherwise unlawful in any manner what so ever;
iii. harm minors in any way;
iv. infringes any patent, trademark, copyright or other proprietary rights or
third party's trade secrets or rights of publicity or privacy;
v. violates any law for the time being in force;
vi. impersonate another person
vii. contains software viruses or any other computer code, files or programs
designed to interrupt, destroy or limit the functionality of any computer
resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter
eggs or other computer programming routines that may damage, detrimentally
interfere with, diminish value of, surreptitiously intercept or expropriate any
system, data or personal information.
You, as a Buyer, understand that upon initiating a transaction you are entering
into a legally binding and enforceable contract with Swadeshimart to purchase
the products and /or services from Swadeshimart, and pay the transaction price
to Swadeshimart using appropriate Payment Facility. You, as a Buyer, understand
that the all payment facility may not be available in full or in part for
certain category of products and for certain locations and hence you may not be
entitled to use that Payment Facility in respect of the transactions for those
products or locations.
3) Availability of Website and its services:
This Website is controlled and operated by Swadeshimart from India and Swadeshimart
makes no representation that the materials are appropriate or will be available
for use in other locations. If you use this web site from outside the India,
you are entirely responsible for compliance with all applicable local laws.
Swadeshimart has several websites offering products, services, content and
various other functionalities (collectively the "Services") to
specific regions worldwide. The Services offered in one region may differ from
those in other regions due to availability, local or regional laws, shipment
and other considerations. Swadeshimart does not make any warranty or
representation that a user in one region may obtain the Services from the Swadeshimart
site in another region and Swadeshimart may cancel a user's order or redirect a
user to the site for that user's region if a user attempts to order Services
offered on a site in another region.
Information that Swadeshimart publishes on the World Wide Web may contain
references or cross references to Swadeshimart products, programs and services
that are not announced or available in your country. Such references do not
imply that Swadeshimart intends to announce such products, programs or services
in your country. Consult your local Swadeshimart business contact for
information regarding the products, programs and services that may be available
to you.
4) Access to Website:
We will do our utmost to ensure that availability of the website will be
uninterrupted and that transmissions will be error-free. However, due to the
nature of the Internet, this cannot be guaranteed. Also, your access to the
website may also be occasionally suspended or restricted to allow for repairs,
maintenance, or the introduction of new facilities or services at any time
without prior notice. We will attempt to limit the frequency and duration of
any such suspension or restriction.
5) Permission to access website:
Swadeshimart grants you a limited, revocable permission to access and make personal
use of this Website, but not to download or modify it, its Contents or any
portion of it, except with express written consent of Swadeshimart. This
permission does not include any resale or commercial use of this website or its
contents; any collection and use of any product listings, descriptions, or
prices; any derivative use of this website or its contents; any downloading or
copying of account information for the benefit of another seller; or any use of
data mining, robots, or similar data gathering and extraction tools
The use of the Website and its Content grants no rights to you in relation to
any copyright, designs, trademarks and all other intellectual property and
material rights relating to the Content. Including the content but not limited
to the design, structure, selection, coordination, expression, "look and
feel" and arrangement of such Content, contained on the Website are
original to Swadeshimart and are owned and controlled or licensed by us, and
are protected by trade dress, copyright, patent and trademark laws, and various
other intellectual property rights.
Except as expressly provided in Terms of Use, no part of the Website and no
Content may be copied, reproduced, republished, uploaded, posted, publicly
displayed, encoded, translated, transmitted or distributed in any way
(including "mirroring") to any other computer, server, website or
other medium for publication or distribution or for any commercial enterprise,
without our express prior written consent.
6) Applicability of Terms:
You will be subject to the policies, conditions and Terms of use in force at
the time that you use the website or that you order goods from us, unless any
change to those policies or these conditions is required to be made by law or
government authority (in which case it will apply to orders previously placed
by you).
7) Communications:
When you place an order on our Website or send e-mails to us, you are
communicating with us electronically so you must provide a valid mobile phone
number / email address and your address while placing an order with us. We may
communicate with you by e-mail, SMS, phone call or by posting notices on the
Website or by any other mode of communication. For contractual purposes, you
consent to receive communications including SMS, e-mails or phone calls from us
with respect to your order.
Your Obligations:
You shall
i. not acquire any ownership rights by downloading material /Contents from this
website.
ii. read the Terms and policies of website and agree to accept the Terms before
use of Website
iii. abide by the Terms and Policies of Website
iv. Neither copy or modify the Contents of the website nor use the Website for
commercial purpose
v. purchase the product(s) from this Website for your internal / personal
purpose and not for resale by you or any other person.
vi. comply with all applicable laws in connection with your use of the Website,
and such further limitations as may be set forth in any written or on-screen
notice from us.
vii. not refuse to accept the delivery of the Products under your order upon
delivery except for damages and deficiencies
viii. authorize us to declare and provide declaration to any governmental
authority on your behalf stating the aforesaid purpose of the products ordered
by you on the website.
8) Products/Services:
All products/services and information displayed on Website constitute an
"invitation to offer". Your order for purchase constitutes your
"offer". All orders placed by you on the Website are subject to
availability and acceptance by us and conditional on your acceptance and
adherence to these terms and conditions.
9) Our Contract:
Your order is an offer to us to buy the product(s) in your order. We will
confirm our acceptance of your offer either through an e-mail / SMS or through
shipment of the items you requested. Upon placing an order, you will receive an
e-mail confirming receipt of your order with details (the "Order
Confirmation E-mail"). The Order Confirmation E-mail is an acknowledgement
that we have received your order, and does not confirm acceptance of your offer
to buy the product(s) ordered. Our acceptance to your offer takes place and the
contract of sale for a product ordered by you concludes only upon actual
dispatch of products to you and an e-mail confirmation in that regard is sent
to you (the "Dispatch E-mail"). We, at our sole discretion, reserve
our right to limit the quantity of items and cancel any order, even after
acceptance.
Swadeshimart has complete right to accept or reject an order placed online. No
act or omission of Swadeshimart prior to actual dispatch of the product(s)
ordered will constitute an acceptance of your offer. You agree not to dispute
the decision of Swadeshimart in this regard.
10) Delivery/Shipment of Product:
Delivery of the Products under your Order in the Website shall be made as per
our Delivery/shipment policy mentioned herein. Title of the Product shall pass
on to you upon receipt of payment.
11) Exactness / Accuracy of product:
We have made significant efforts to accurately display the colours / dimension
/ specification of products that appear on the Website. However, we do not
warrant/guarantee that product description or other content of this Website is
accurate, complete, reliable, current, or error-free. The particular technical
specifications and settings of your computer and its display could affect the
accuracy of its display of the colours, dimension, specifications of products
offered on this Website.
Copyright: All Content included on the website, such as text, graphics, logos, button
icons, images, audio clips, digital downloads, data compilations, and software,
is the property of Swadeshimart, its affiliates or its content suppliers and is
protected by the Intellectual Property Laws of India.
Trademarks: The trademark Swadeshimart, its logo and all products and logos  is owned or registered  logo of Swadeshimart or its affiliates.
Intellectual Property Claims: Swadeshimart and its affiliates or its content
suppliers respect the intellectual property of others. If you believe that your
intellectual property rights have been used in a way that gives rise to
concerns of infringement, please write to us with your concerns.
12) Disclaimer:
You acknowledge and undertake that you are accessing the services on the Website
and transacting at your own risk and are using your best and prudent judgment
before placing any order or availing the services or entering into any
transactions with us through our Website. We shall not be held liable nor
responsible for any representations or warranties/guarantees of the products
save and except the limited manufacturer's warranty/guarantee on the respective
Product is assigned unto us and we hereby expressly disclaim and any all
responsibility and liability in that regard.
13) Severability:
If any of these Terms is deemed invalid, void or unenforceable in whole or in
part for any reasons, such invalidity or unenforceability condition or part
thereof will be deemed severable and will not affect the validity and
enforceability of any remaining condition or part of such condition / Terms
14) Amendments:
Swadeshimart reserves its right to amend the Website, Policies, Conditions or
Terms of use and at any time without prior notice. All such updates and
amendments shall be posted on the Website and will be effective from the time
of its posting on the Website. You are advised to regularly check for any
amendments or updates to the terms and conditions contained in this User
Agreement, Terms and Policies.
15) Indemnification:
You agree to indemnify, defend and hold harmless us and affiliates including
employees, directors, officers, agents and their successors and assigns from
and against any and all losses, liabilities, claims, damages, costs and
expenses (including legal fees and disbursements in connection therewith and
interest chargeable thereon) asserted against or incurred by us arising out of
your actions or inactions or result from your breach of the Terms and
Conditions herein or any document incorporated by reference/hyperlink or infringement
of intellectual property rights or your violation of any law, rules or
regulations or the rights of any third party.
You hereby expressly release Swadeshimart and/or its affiliates and/or any of
its officers and representatives from any cost, damage, liability or other
consequence of any of the actions/inactions of the Manufacturers/Brand owners
of the Products purchased through the website and specifically waiver any
claims or demands that you may have in this behalf under any statute, contract or
otherwise.
This clause shall survive the expiry or termination of this Agreement.
16) Limitation on Liability:
In no event shall we or our affiliates be liable for any special, indirect,
incidental, consequential or exemplary damages including but not limited to,
damages for loss of profits, goodwill, use, data or other intangible losses
arising out of or in connection with the Website, its services or this User
Agreement whatsoever, whether in an action of contract, negligence or other
tortious action.
Without prejudice to the generality of this section the total liability of Swadeshimart
to you for all liabilities arising out of this User Agreement be it in tort or
contract is limited to the value of the product ordered by you. However in case
of missing a delivery in transit, Our liability is limited only to delivery at
a later agreed time at no additional charge.
PRICE & PAYMENT POLICY
1) Price Policy:
Prices and taxes thereon in respect of all products are subject to change from
time to time, without prior notice by Swadeshimart. We strive to provide you
with the best prices possible on our Website. All the products listed on the
Website will be sold at Indian Rupees either at Maximum Retail Price ( MRP)
(inclusive of all taxes) or at an Offer/discounted price with taxes, unless
otherwise specified. The prices mentioned at the time of ordering will be the
prices charged to you on the date of delivery. Although prices of most of the
products do not fluctuate on a daily basis but some of the commodities and fresh
food products prices do change on a daily basis. In case of products such as
Fresh Food, Vegetables and Fruits etc. the delivered weight may have variance
and product will be billed accordingly on the actual weight.
There may be cases where M.R.P. of the product delivered is different from the
M.R.P. quoted / reflected on the Website due to various reasons including time
lag in updating prices post changes in M.R.P. or product belonging to a
different batch or different M.R.P.s being used by manufacturers in different
regions.
Despite our best efforts, there may be an instance of mispricing of items in
our catalogue/offer on Website. However, we verify prices as part of our
dispatch procedures. If a product's correct price is lower than our stated price,
we charge the lower amount and send you the item. If a product's correct price
is higher than our stated price, you may return at the time of delivery or we
may not supply the product unless the problem get resolved and if you do not
want to purchase the Product in such higher price we shall cancel your order
and refund you the amount paid by you for such cancelled transaction as per
existing refund policy.
Our online price may not match with offline price at store. You shall not raise
any dispute on the same.
2) Payment Policy:
Swadeshimart offers you multiple payment options both online and offline
however Swadeshimart reserves its right to add or delete any mode of payment
without any prior notice.
A. Offline Payment Mode:
Cash on Delivery (CoD) - Buyer needs to make payment in cash to the delivery
person at the time of receipt of delivery of the Products at its delivery
location
Food Coupons on Delivery - Food Coupons shall be accepted at the sole
discretion of Swadeshimart against value of Ready to Eat / certain category of
food items on the invoice at the time of Delivery of Products at the delivery
location. Items permissible for purchase through food coupons shall change
without prior notice and you shall have the option to cancel the item/order or
shall pay in cash or card.
For CoD Payment option, maximum order value is Rs 20,000/- However Swadeshimart
can change this limit without further notice.
Card on Delivery: A mobile EDC machine may be made available at your door step
to facilitate payment by Credit / Debit Card . However due to prevailing
network condition in your area or any technical glitch in the equipment or due
to any other reason if the EDC terminal is not able to collect the payment, you
shall make payment by cash.
In cases where payment is attempted but remains unsuccessful and a successful
charge slip does not get generated, you shall make the payment in cash for that
particular order. In certain cases though you may receive a payment
confirmation sms from your bank, the amount generally gets reversed in the same
account. You may raise the incident with customer care number on the back of
card to reverse the amount in case of unreasonable delay, Swadeshimart will not
be responsible for such failed attempts due to any network or technical reasons.
We on our part, upon request of customer, after due verification with our back
end team may give a written confirmation of the non-receipt of payment for you
to appropriately take up with card issuing bank.
B. Online Payment Mode:
i. Credit Cards
ii. Debit Card
iii. Net Banking
iv. Wallet Payment
Acceptance:
We accept payments made by most of the major credit/debit cards issued in
India. Acceptance of card payment is at the sole discretion of Swadeshimart and
you may be asked to submit copy of photo identity proof too. However Swadeshimart
reserves its right to deny acceptance of card payment without any prior notice.
We don't accept internationally issued credit/debit cards and certain cards
issued by banks in India too.
Order:
You can place your order with us either on our Website or over phone and choose
any of our payment modes made available to you. In case of payment to be made
offline, Buyer needs to pay the invoice amount in cash / coupon / card at the
time of delivery of the Product at its doorstep/preferred location.
Orders will be processed for shipment/delivery upon selection of your preferred
delivery location, date and time and confirmation by us. Swadeshimart may
change maximum order value of COD and items/locations available for COD without
prior intimation.
Payment:
While availing any of the payment method/s available on the Website, we will
not be responsible or assume any liability, whatsoever in respect of any loss
or damage arising directly or indirectly to you due to:
i. Lack of authorization for any transaction/s, or
ii. Exceeding the present limit mutually agreed by you and your issuing bank,
or
iii. Any payment issues arising out of the transaction, or
iv. Decline of transaction for any other reason/s
Swadeshimart reserves its right to change the price of any product in the
Website any time without any notice. Prices stated at the time of an order is
placed shall apply in respect to that order.
All payments made against the purchases of products on Website by you shall be
in Indian Rupees only. Website will not facilitate transaction with respect to
any other form of currency with respect to the purchases made on Website.
You represent and confirm that the credit/debit card that is being used is
yours or that you have been specifically authorized by the owner of the
credit/debit card to use it. You further agree and undertake to provide the
correct and valid credit card details to carry out a transaction on the
Website. All credit/debit card holders are subject to validation checks and
authorization by the card issuer. If the issuer of your payment card refuses to
authorize payment to us, we will not be liable for any delay or non-delivery.
In case of payment made through online, before shipping / delivering your order
to you, we may request you to provide copy of photo identity proof document as
acceptable to Swadeshimart to establish your ownership of the payment
instrument used by you for your purchase. This is done in the interest of
providing a safe online shopping environment to our users.
Swadeshimart reserves the right to impose limits on the number of transactions
which Swadeshimart may receive from an individual valid credit/debit/ valid
bank account and reserves the right to refuse to process transactions exceeding
such limit.
Swadeshimart reserves its right to refuse to process transactions by buyers
with a prior history of questionable charges including without limitation
breach of any agreements by buyer with Swadeshimart or breach/violation of any
law or any charges imposed by bank or breach of any policy. Swadeshimart may do
such checks as it deems fit before approving the buyer's order ) for security
or other reasons at the discretion of Swadeshimart. As a result of such check
if Swadeshimart is not satisfied with the creditability of the Buyer or genuineness
of the transaction, it will have the right to reject such order. Swadeshimart
may delay dispatch or cancel any transaction at its sole discretion, if Swadeshimart
is suspicious of any Buyer's authenticity or activity or if the Buyer is
conducting high transaction volumes, to ensure safety of the transaction.
In cases where the payment of an online order does not get succesfully
communicated to our system due to any network or technical issue between
intermediary, bank or payment gateway, the order shall not be processed and a
refund will be initiated for the same. However in an unsuccessful attempt if
the customer’s account gets debited, such amounts generally gets auto reversed
in the same account. However Swadeshimart shall not be held responsible for
such amounts debited in unsuccessful attempts and customer can raise reversal
request with their bank should there be any unreasonable delay in refund.
Buyer acknowledges that Swadeshimart will not be liable for any damages,
interests, claims etc. resulting from not processing a transaction or any delay
in processing a transaction which is beyond control of Swadeshimart.
RETURN, EXCHANGE & REFUND
1) Return & Refund Policy:
We endeavour to provide the best quality products every single time you order
with us.
We have a "no questions asked return and refund policy" which
entitles all our customers to return the product at the time of delivery if
they are not satisfied with the quality, freshness or physical condition of the
product. At the time of delivery, we will take the returned product back with
us and if already paid the corresponding value would be refunded to you through
the same mode of payment used at the time of purchase viz., credit card, debit
card, net banking. Alternatively, at your option, the said amount can be
credited to your store credit account which can be used for your subsequent
purchases.
After the delivery, the amount shall be refunded to you through the same mode
of payment or via credit to your store credit account which can be used for
subsequent purchases.
Products once sold and delivered to you, shall be eligible for return only if
the product condition is found to be damaged, broken, faulty or different from
the ordered one. You can return the product(s), purchased from us under your
order as per below, provided the product(s) packs are sealed/unopened/unused
and in original condition.
Product Category |
Reason for Return: Damaged /
Faulty / Broken/ Leaking |
Bread / Fruits & Vegetable /
Eggs |
Within 1 day of delivery |
Dairy Products |
Within 1 day of delivery |
Non Food |
Within 3 days of delivery |
Packaged Food |
Within 3 days of delivery |
We do not make any cash refunds.
In case of prepaid orders, if any part of it remains short delivered due to
some reason, corresponding value would be refunded to you through the same mode
of payment used at the time of purchase viz., credit card, debit card, net
banking .
The amount will be refunded to you between 3-15 working days depending upon the
mode of payment chosen by you. Sometimes banks or financial intermediaries take
a longer time to process the refund request. However, if the refund does not
happen by the date advised, you may contact us and we will gladly help you.
Alternatively at your option, the said amount can be credited to your store
credit account which can be used for your subsequent purchases.
2) Exchange Policy:
All products listed on our Website can be exchanged or returned subject to the
following conditions:
Product Condition: A product cannot be exchanged or returned unless it is a
defective, broken, faulty, leaking or not of satisfactory quality. In case of
return/exchange you must return the product to us in the same original
condition as is supplied by us. Products, under the following instances, cannot
be accepted by us as/under Return:
i. damages due to mishandling of product;
ii. products with tampered or missing labels;
iii. Products without all original packaging and accessories, including the
box, manufacturer's packaging if any, original invoice and all other items
originally included with the product(s) delivered.
iv. Product Accessories / Freebies / Bundles & Combos: All the product
accessories available with the product and / or all the freebies associated
with the product and / or other products associated as "bundles" or
"combos" with the product should also be returned so as to enable us
to initiate the exchange or return process.
v. Validity Period for Return/Exchange: Subject to Return/exchange Policy, a
purchased product can be exchanged or returned within 1 (One) to 3 (Three) days
from the date of delivery/placing an order depending on the nature of the
product as mentioned herein above.
3) Cancellation Policy:
You can cancel your order fully or partially anytime up to the cut-off time of
the slot for which you have placed an order by calling our customer service. In
such a case we shall refund any payments already made by you for the order as
per the prevailing Refund Policy.
Please contact us at 0967128799 or email us at: swadeshimart@rediffmail.com.in
for cancellation or modification of your Order.
On receipt of the cancellation notice we shall cancel the order and refund the
entire amount if the order has not been processed by us. Cancellation of Order
can't be done/accepted once the products under your order is released for
dispatch/ shipped out from our delivery location.
ALL RETURNS, EXCHANGE AND CANCELLATION OF PRODUCTS ARE SUBJECT TO
MANUFACTURER'S WARRANTIES AND THE INOVICE TERMS AND CONDITIONS.
4) Delivery/Shipping Policy:Â Delivery Timelines: We will make every
effort to get your order delivered to you as per your convenient/ chosen
available slot.
i. The products ordered by You shall be available for delivery as per allotted
delivery slot during the delivery hours, namely, 07:30 hours to 21:30 hours on
all days. If you fail to take delivery on the agreed slot as mentioned in (a)
above, your order and delivery thereof shall be treated as cancelled.
ii. At the time of taking delivery of the products, You shall quote the PIN No.
at the Delivery Point.
iii. The person at the Delivery Point authorized to deliver the product may
decline to deliver the product if he finds any inconsistency as regards Order
No. / PIN No or any other detail of the order
iv. Subject to availability of the ordered product at the Delivery Point on the
delivery day, Swadeshimart shall deliver the product to You as per schedule,
failing which Swadeshimart shall inform You with a revised schedule for
delivery of the Product. You may ask for cancellation/modification of Order on
account of this.
v. It is your responsibility to count and check all the products while
accepting the Products as per your Order. No dispute will be entertained by Swadeshimart
once you accept the products at the Delivery Point.
vi. You shall accept the product without demur in the following circumstances:
a. If the products delivered to you are in accordance with your order, or
b. Loose Fruits and Vegetables with minor weight variation due to moisture loss
We request you to check all the Products at the time of delivery. Complaint
pertaining to short weight will not be entertained, if the complaint is not
lodged immediately on delivery. 5) Shipping Charges:
Delivery charge of Rs. 25/- will be leviable for each delivery. However Swadeshimart
may run certain promotions / offers or prescribe minimum order value for each
transaction to waive the delivery charges.
6) Order Tracking:
Once your order has been dispatched from our delivery point, an email or an SMS
will be sent to you on the email address and mobile number provided by you
under "Billing Address" and Order placed with Us. You can track your
order online by the ID Tracking number sent to you by us on your Mobile/Email
ID.
You may also log on to your account on the website or use the "Track my
Order" link on the website to track your order.
7) Order-Splitting:
Sometimes we may not be in a position to deliver an order to a particular
location due to the nature of the product, its availability or due to the
service limitations of our courier and logistic partners. In such cases, you
may receive the items (of a single order) at different points of time or
through different courier partners. The status of all items within an order can
be tracked online.
8) Delivery Locations:
We currently deliver orders to selected pin codes/areas across a city within
India only. You may check the delivery serviceability of your area/locality
with our customer care/support team at swadeshimart@rediffmail.com.
SPECIAL PROMOTIONS
Swadeshimart may at its sole discretion run certain Special
Promotions form time to time under additional specific terms and conditions
which shall be published on our website. The participation in such promotions
is absolutely voluntary. Certain benefits of such promotions including cash
back in customers store credit wallet shall have limited validity at the sole
discretion of Swadeshimart and maximum up to 6 months from the date of
transaction. Any dispute regarding the non receipt of promotion benefit must be
brought to notice of Swadeshimart within 60 days from the date of end of offer
/ promotion.
Without prejudice to the generality of this section the total liability of Swadeshimart
to you for all liabilities arising out of such promotions be it in tort or
contract is limited to the maximum value of the benefit / discount applicable
to the specific promotion. However in case of missing a delivery in transit,
Our liability is limited only to delivery at a later agreed time at no
additional charge.
TERMINATION POLICY
This User Agreement shall be effective form the date and time of
your acceptance of the Terms of the Website and remain in force unless and
until terminated by either of us. You may terminate this Agreement at any time,
provided that you discontinue any further use of this Site. We may terminate
this User Agreement at any time and may do so immediately without notice, and
accordingly deny you access to the Site, Such termination will be without any
liability to us. Upon any termination of the User Agreement by either of us,
you must promptly destroy all materials downloaded or otherwise obtained from
this Site, as well as all copies of such materials, whether made under the User
Agreement or otherwise.. Any such termination of the User Agreement shall not
cancel your obligation to pay for the product already ordered from the Site or
affect any liability that may have arisen under the User Agreement.
Privacy policy:Â Use of this Site is subject to our Privacy Policy.
We respect your privacy and shall not intentionally monitor or disclose any
private messages or address information unless required by law, regulation or
court order. You agree to respect the privacy and confidentiality of others.
We reserve the right to change or update these policies at any time without any
prior notice effective immediately upon posting to this site.
Waiver:Â Our failure to enforce any provision of the Terms or
respond to a breach by you shall not in any way waive our right to enforce
subsequently any provision of the Terms or to act with respect to similar
breaches.
Entire Agreement:Â This agreement constitutes the entire and final
agreement regarding the Website and its contents, and supersedes any prior or
contemporaneous communications between you and us regarding the Website and its
contents.
Reserved Rights of Swadeshimart:Â We may discontinue this Website at
any time and for any reason, without notice. All rights not expressly granted
herein are hereby reserved to us.
Applicable Law:Â Any dispute arising out of these terms and
conditions, user agreement, privacy policy or the documents they incorporate by
reference and/or your use of the Website shall be governed and construed in
accordance with the laws of India, notwithstanding any conflicts of law.
Jurisdiction: You specifically consent to submit any dispute arising out of
these terms and conditions/User agreement to the jurisdiction of courts of  Bhiwani Haryana.
DISCLAIMER:Â This Website provides Content without any warranties or
guarantees and in an "As Is" and "where is" basis. You must
bear the risks associated with the use of the Site. This Website provides
content from other Internet sites or resources and while Swadeshimart and its
software support service provider tries to ensure that material included on the
Website is correct, reputable and of high quality, it cannot accept
responsibility if this is not the case. Swadeshimart and its affiliates shall
not be held responsible for any errors or omissions or for the results obtained
from the use of such information or for any technical problems you may
experience with the Website. Swadeshimart, its affiliates or its associates and
technology partners make no representations or warranties about the accuracy,
reliability, completeness, correctness and/or timeliness of any content,
information, software, text, graphics, links or communications provided on or
through the use of the Website or that the operation of the Website will be
error free and/or uninterrupted. Consequently, Swadeshimart and its
affiliates/associates assumes no liability whatsoever for any monetary or other
damage suffered by you on account of the delay, failure, interruption, or
corruption of any data or other information transmitted in connection with use
of the Website; and/or any interruption or errors in the operation of the
Website.